Management habits of a business owner can be incredibly effective if everyone works in cohesion, but there is always a flip side. The problem is that many employees won’t tell their manager what any weaknesses are, often out of fear of retaliation. So while managers conduct employee performance reviews pointing out areas for staff improvement, when do the management habits get reviewed? And who is reviewing them? There are a… Read more
Small business owners already have a difficult and time-consuming job running their business. If their business is open five days a week, they usually need the weekend to catch up on paperwork, pay bills and manage any tasks they didn’t get to during the week. For those with a seven-day-a-week business, there’s even less time off – in fact often work life balance does not exist (although I think it… Read more
Small business is at times, heartbreaking. You bend over backwards for clients. Always going above and beyond behind the scenes which clients don’t see. You work 24/7 including weekends to get things done on time. Perhaps you initially didn’t set clear boundaries as you want to help so bloody much. You explain the same thing what feels like 57 times – and then the client will send you yet another… Read more
As a small business owner, you’re likely always looking for ways to achieve more. Maybe you made a New Year’s resolution about it. You might have resolved to make more money, find more clients, or grow your business. It’s fantastic to have an idea of what you want to do, but how will you know whether or not you’re successful? That’s where SMART goals come in. SMART goals help… Read more
PayPal is the world leading online payment service. You can transfer money to and from your bank account, pay for goods, and even receive payments worldwide. It’s a useful tool for entrepreneurs, freelancers, and even for personal use. However, it does have its drawbacks. PayPal takes a significant chunk of money when it comes to converting and billing international payments. You could end up losing about 5% of your… Read more
Small business owners know how important it is to save money and be frugal. They know that one day that dollar could come in handy, especially during slower times. Saving money is definitely important, but there are also things small business owners can, and should, spend their money on today. It might seem counterproductive to spend money when you want to put it in the bank – and make no… Read more
Everyone likes making money, especially small business owners. Invoicing, funnily enough, is typically one of the less favourable tasks for small business owners. Chores like creating and sending invoices get set aside for other duties that are seen as more enjoyable or even more urgent. I know you have felt like this…You tell yourself you will get around to it tomorrow, but tomorrow becomes next week, next week becomes next… Read more
When you run a small business, you’re involved in your company’s sales, accounting, marketing, and human resources, among other things. Being responsible for human resources isn’t just about hiring and firing people, although those are large parts of the role. It’s also about managing the people who work for you while they work for you. Conducting regular employee performance reviews is part of managing your workers. While performance reviews may seem… Read more
Can accountants and bookkeepers use Facebook to grow their business? You bet they can. You see – do you know where your clients, and more importantly your future clients, hang out? Social media. Facebook has on average 1.33 billion active users a day. 1.33 billion. Now sure that is a world wide number, so the stats in Australia will be less, but that is still a whole lot of people… Read more
Many complex moving parts are involved in operating a profitable business, but at its core, business success hinges on just one thing: customer relationships. So do you use a CRM (Customer Relationship Management) tool? A CRM solution helps your business nurture and improve customer relationships by maintaining centralised data on all your leads and existing clients. With access to a history of customer transactions and communications, your team can make… Read more
Ideally, you and your accountant are more than just “adviser” and “client”. With your combined skills, expertise, and shared mission to support a thriving business, you should be more like business partners. The key to achieving success in any partnership is, of course, knowledge and expertise, but more important than that is strong communication. If you can’t ask your accountant the questions you need answers to, are they really going… Read more
These days, there’s an increasing focus on reducing our environmental impact. Many businesses offer recycling programs and even have composting, while some companies encourage car pooling, offer parking spaces for hybrid vehicles, or move their operations into environmentally friendly buildings. There are many things you can do as a business owner to make your business more environmentally friendly, but it’s important to take steps that represent permanent change rather than… Read more
Do you know how many times we hear/see this question? Oh at least 3 times a week. We get it, you need to be getting value from your accountant/bookkeeper. And what your accountant or bookkeeper charges you needs to be reasonable. However, what are you factoring in when you get your answers to that question? Skill? Service level? How many people touch your data file? The scope of work included… Read more
Small business owners know that to find a loyal customer base, they have to stand out from their competitors. One of the best, and easiest, ways to do that is to have outstanding customer service. How you treat your customers reflects your entire business. People think positively on companies that treat their customers and clients well. Unfortunately, many business owners focus their attention on their products and services, with customer… Read more
So Xerocon 2019 is just around the corner. Two days in Brisbane for the conference and a cheeky extra day at the end (to work of course). Well it is going to be 27 degrees all week so why wouldn’t I take time to enjoy the sun?. But what are my “must have” items to pack for a two day conference? I travel to about 3-4 conferences every single year,… Read more
Your resume is one of the most important documents you will ever create when job hunting, but a single mistake could send all that hard work straight to the recycle bin. Often, there are mistakes made before I even open the resume. Usually when applying for a job, you are up against a myriad of peope. Various skill sets, experience and some more willing than others to want the job. … Read more
I am going to be the first to admit, as a small business owner and working parent, it is bloody hard to get the work life balance right. At times I think it is as elusive as the magical unicorn. We all know it is important to run your business effectively and still have a life outside the office, but how? How do you manage it all so that you… Read more
“Mentoring is a brain to pick, an ear to listen, and a push in the right direction.” — John Crosby The opportunity to learn from a business mentor “can” do more for a small business owner than any course, educational program, or degree. Being a mentee means you get the benefit of first-hand experience, without having to make all the mistakes yourself. There are, in fact, a host of reasons why… Read more
A Canadian bank recently surveyed over 500 small business owners about what they love and hate most about owning their own business. Unsurprisingly, flexibility and feeling in control ranked first in the “love” category. Meanwhile, almost 60% said bookkeeping was hands-down their most hated task. Most business owners understand that effective financial management is key to their success. But lack of knowledge, frustration, and even avoidance can add up to… Read more
Whilst we don’t spend any money on traditional advertising in our firm, we do believe in saying thank you to our amazing clients and suppliers at EOFY and Christmas. We try to support another Australian small business owner and we like to give creative gifts and practical gifts (and never the same thing twice). “Something that is not just “chocolate and wine”. Don’t get me wrong, I love both chocolate… Read more