5 Customer Service Lessons from a Car Salesman (that you can use too)

Now, to be honest, I never thought I would write an article about how a car salesman has great customer service. Sounds like a total contradiction right? But the entire experience I recently had with buying a new car just warrants a blog post. So what can business owners learn about customer service from a car salesman I hear you ask? Let’s face it – you don’t believe me and…  Read more

Goodbye customer service, Hello happy customers

Now this may sound contradictory because surely if you provide great customer service you must be kicking goals in business right? Well I don’t think so. I don’t think you should be focusing on customer service, I think you should be focusing on having happy customers. “Yes, there is a difference. You can provide great customer service but still have unhappy customers.” So how does this possibly make sense, as…  Read more

Don’t treat your customers like idiots (especially if you want to grow your business)

When customers buy from you, please don’t treat them like an idiot. Customers and fans are the future of your business. This week I was researching business products that I could purchase to then give to my clients at end of financial year.  You see, as an accountant, EOFY is kind of a happy time for us -we tend to celebrate 30th June like it is Christmas. I found some…  Read more

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