A business can survive a lot of things — slow sales, a quiet month, even the occasional “what on earth happened here?” moment. But running out of cash? That’s the fastest way to bring everything to a screeching halt. Cash is what pays the bills, keeps the lights on, and lets your business actually function. And if you’re growing (congrats!), you usually need even more of it because you are… Read more
For small businesses, customer service is not just a “nice to have” — it is the difference between customers becoming raving fans… or running for the hills (while muttering unkind things under their breath). And in the space of one wild week, I experienced both ends of the spectrum: one business that got it gloriously right, and another that managed to turn something simple into a logistical obstacle course. Let’s… Read more
When Xero Goes Down: An Accountant’s Guide to Surviving the Great Cloud Crash of 2025 You log into Xero, morning coffee in hand, ready to work on the 87 Xero tasks that have been giving you side-eye all week. You click… and wait. Then wait some more. The spinning circle of doom appears, that is if you can even get into the software. Suddenly, your once-trusty accounting software has gone… Read more
AKA: How to adult like a boss when all you want is soup and Netflix. Let’s be honest — when you’re a small business owner, taking a sick day can feel like trying to take a holiday on Mars. You’re the CEO, customer service team, bookkeeper, IT support, and coffee runner all in one. So when your body waves the white flag and says “nope, we’re out”, panic sets… Read more
When to Know It’s Time to Pull the Pin on Your Business (and How Your Financial Reports Can Spill The Tea) Let’s be honest, no one starts a business thinking, “Can’t wait to shut this baby down one day!” But sometimes, the smartest move isn’t pushing harder… it’s knowing when to stop pushing altogether. Before you panic (or pour yourself something stronger than coffee), take a deep breath — because… Read more
Let’s talk about one of the sneakiest traps small business owners fall into… Assuming they know what the heck they are talking about. I was chatting with a small business owner this week who said, “I know I’m making good money — there’s still cash in the bank!” Cue the classic accountant eyebrow raise. When we dug a little deeper, we discovered that the “profit” in the bank actually included… Read more
Why You Absolutely, Positively, 100% Need to Keep Your Business Receipts (and How to Do It Without Losing Your Mind) Picture this: it’s tax time. You’re sipping your third coffee of the morning, scrolling through your bank transactions, and you come across a $129 charge from Officeworks. Was that for client supplies, kids school supplies, printing family photos… or your new “ergonomic” chair that’s now just holding your laundry? Suddenly,… Read more
Yep… even the tax man is raising his prices If you currently owe money to the ATO, I have some news — and it is not the fun kind. From 1 July 2025, the ATO is making a change that means tax debt is about to cost you more. The two most common interest charges applied to late or underpaid tax will no longer be tax deductible. In simple terms?… Read more
Xero Summer Series kicked off in Melbourne today, and to say I walked out inspired was an understatement. I feel like I have royally been kicked up the bum with some home truths that I not only needed, but it was what I had been waiting for. Now don’t get me wrong, I love a good accounting junket (I mean conference) and I love a good chit chat (I mean… Read more
When it comes to your finances, it’s a good idea to check in on your progress periodically, to see if any adjustments to your budget or changes in your habits are necessary. Even if you’ve set your budget for the year, you may learn a new strategy or have a priority come up suddenly that causes you to shift your thinking. Here are ways to take stock of your finances,… Read more
The past couple of years have been… a lot. Suddenly working from home, juggling kids, pets, partners, and the never-ending pile of “new normal” changes — it’s no wonder burnout has muscled its way into everyday conversation. And while running a business comes with its fair share of curveballs, spotting burnout early (and doing something about it) is one of the best things you can do to keep your team… Read more
If you’re looking to grow your business, you might consider expanding your service offerings. Adding additional services is a good way to increase your profitability, diversify your income and expand your market. But there are important things to consider before adding to your income streams. Here are 4 important things to keep in mind when you consider adding to your services. 1. Does the expansion complement your business? The best… Read more
In its 2020 Budget Digital Business Plan, the Australian government announced the full implementation of the Modernising Business Registers (MBR) program. The program is designed to both establish the new Australian Business Registry Services (ABRS), and enhance how businesses register and manage their information with the government. Although the ABRS rolls out progressively between 2021 and 2024, one of the immediate changes is that business directors must obtain a director… Read more
With the potential for business life to return to something resembling normal, it’s a good idea to take a look at your budget and see where you may need to shift some of your priorities. Pay attention to how your spending over the past few years affected your business and either helped you achieve, or took you away from, your overall goals. Considering how your business and your employees… Read more
Welcome back to our Weekly Digest. Read on for the latest updates and some ideas to help us all move forward. Lack of Chinese investment worrying A new report shows that Chinese investment in the Australian economy fell a staggering 69 per cent in the last financial year, reaching 2007 levels. The shift signals a change in the international financial landscape. ATO cracks down on family trust fraud, worrying tax… Read more
There’s a lot of data supporting the idea that it’s less costly, easier and more efficient to encourage repeat customers than bring in new ones. Among the stats Hubspot lists are that a 5% increase in customer retention is responsible for more than 25% increase in profit; repeat customers are 9 times more likely to convert than first-time visitors; and a 2% increase in customer retention has a similar impact… Read more
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Receipts are vital to successfully running a business. You need receipts to track your purchases and expenses. Your clients need receipts for their tax purposes and to manage their finances. Paper receipts have been around a long time, so many people are used to them and may even be resistant to moving away from them. Thanks to technology, paper receipts are becoming more a thing of the past. There are… Read more
Do a triathlon they said. It would be fun they said. You are raising money for a great charity they said. You will feel amazing they said. Well what they didn’t say was that doing a Triathlon would be one of the hardest things you have ever done and you will be a big fat emotional mess when you finish it. So three weeks ago my local gym here in… Read more
Bookkeepers can be highly beneficial for businesses of any size. They offer expertise and insight into areas that you may not have experience in. They can also take some tasks off your to-do list, freeing up your time and energy to focus on other matters. Here are 4 benefits to hiring bookkeepers to help you manage your business. Expertise A bookkeeper is an expert at managing, sorting and recording your… Read more