5 PayPal Alternatives to Send and Receive Money Online

PayPal is the world leading online payment service. You can transfer money to and from your bank account, pay for goods, and even receive payments worldwide. It’s a useful tool for entrepreneurs, freelancers, and even for personal use.   However, it does have its drawbacks. PayPal takes a significant chunk of money when it comes to converting and billing international payments. You could end up losing about 5% of your…  Read more

Smart money tips for business owners

Small business owners know how important it is to save money and be frugal. They know that one day that dollar could come in handy, especially during slower times. Saving money is definitely important, but there are also things small business owners can, and should, spend their money on today. It might seem counterproductive to spend money when you want to put it in the bank – and make no…  Read more

Ways to speed up invoicing

Everyone likes making money, especially small business owners. Invoicing, funnily enough, is typically one of the less favourable tasks for small business owners. Chores like creating and sending invoices get set aside for other duties that are seen as more enjoyable or even more urgent. I know you have felt like this…You tell yourself you will get around to it tomorrow, but tomorrow becomes next week, next week becomes next…  Read more

The ins and outs of employee performance reviews

When you run a small business, you’re involved in your company’s sales, accounting, marketing, and human resources, among other things. Being responsible for human resources isn’t just about hiring and firing people, although those are large parts of the role. It’s also about managing the people who work for you while they work for you. Conducting regular employee performance reviews is part of managing your workers. While performance reviews may seem…  Read more

How Accountants & Bookkeepers can use Facebook

Can accountants and bookkeepers use Facebook to grow their business? You bet they can.  You see – do you know where your clients, and more importantly your future clients, hang out? Social media. Facebook has on average 1.33 billion active users a day. 1.33 billion.  Now sure that is a world wide number, so the stats in Australia will be less, but that is still a whole lot of people…  Read more

What is a CRM and does your business need one?

Many complex moving parts are involved in operating a profitable business, but at its core, business success hinges on just one thing: customer relationships. So do you use a CRM (Customer Relationship Management) tool? A CRM solution helps your business nurture and improve customer relationships by maintaining centralised data on all your leads and existing clients. With access to a history of customer transactions and communications, your team can make…  Read more

4 questions you should ask your accountant

Ideally, you and your accountant are more than just “adviser” and “client”. With your combined skills, expertise, and shared mission to support a thriving business, you should be more like business partners. The key to achieving success in any partnership is, of course, knowledge and expertise, but more important than that is strong communication.  If you can’t ask your accountant the questions you need answers to, are they really going…  Read more

Four easy ways to make your business environmentally friendly

These days, there’s an increasing focus on reducing our environmental impact. Many businesses offer recycling programs and even have composting, while some companies encourage car pooling, offer parking spaces for hybrid vehicles, or move their operations into environmentally friendly buildings. There are many things you can do as a business owner to make your business more environmentally friendly, but it’s important to take steps that represent permanent change rather than…  Read more

Help, I think my accountant / bookkeeper is charging me too much?

Do you know how many times we hear/see this question? Oh at least 3 times a week. We get it, you need to be getting value from your accountant/bookkeeper. And what your accountant or bookkeeper charges you needs to be reasonable. However, what are you factoring in when you get your answers to that question? Skill? Service level? How many people touch your data file? The scope of work included…  Read more

Three Reasons to Focus on Fantastic Customer Service

Small business owners know that to find a loyal customer base, they have to stand out from their competitors. One of the best, and easiest, ways to do that is to have outstanding customer service. How you treat your customers reflects your entire business. People think positively on companies that treat their customers and clients well. Unfortunately, many business owners focus their attention on their products and services, with customer…  Read more

What to pack for a two day conference

So Xerocon 2019 is just around the corner. Two days in Brisbane for the conference and a cheeky extra day at the end (to work of course). Well it is going to be 27 degrees all week so why wouldn’t I take time to enjoy the sun?. But what are my “must have” items to pack for a two day conference? I travel to about 3-4 conferences every single year,…  Read more

Killer resume blunders that could kill your chances of getting a new job

Your resume is one of the most important documents you will ever create when job hunting, but a single mistake could send all that hard work straight to the recycle bin. Often, there are mistakes made before I even open the resume. Usually when applying for a job, you are up against a myriad of peope.  Various skill sets, experience and some more willing than others to want the job. …  Read more

Is it possible to get the work life balance right?

I am going to be the first to admit, as a small business owner and working parent, it is bloody hard to get the work life balance right. At times I think it is as elusive as the magical unicorn. We all know it is important to run your business effectively and still have a life outside the office, but how? How do you manage it all so that you…  Read more

Is a business mentor worthwhile – or is it like trying to find a needle in a haystack?

“Mentoring is a brain to pick, an ear to listen, and a push in the right direction.” — John Crosby The opportunity to learn from a business mentor “can” do more for a small business owner than any course, educational program, or degree. Being a mentee means you get the benefit of first-hand experience, without having to make all the mistakes yourself. There are, in fact, a host of reasons why…  Read more

Avoid These Costly Accounting Mistakes

A Canadian bank recently surveyed over 500 small business owners about what they love and hate most about owning their own business. Unsurprisingly, flexibility and feeling in control ranked first in the “love” category. Meanwhile, almost 60% said bookkeeping was hands-down their most hated task. Most business owners understand that effective financial management is key to their success. But lack of knowledge, frustration, and even avoidance can add up to…  Read more

Don’t let the fear of public speaking break you

When you own a business, any time you speak in public you are representing your business, your brand and your values. That’s a lot of pressure, especially when you consider that most people are already nervous about speaking in front of people. There’s no magic cure for fear of public speaking (and secretly we love it – we could talk numbers all day long), but do I still get nervous…  Read more

4 Tips for Pushing Your Business Through Tough Times

Let’s face it, all small business owners will face some tough times over the life of their business. It will will happen at some point. Are you ready for it should be the question we are asking, not when will it happen. As much as we dream about being brilliant enough at business that we will never face slow times, there are many things beyond our control that can negatively…  Read more

Toxic leadership is…..well toxic: what to avoid

Toxic leaders let their poison infiltrate entire organisations, and once they get authority over others, well it is all downhill from there. But thankfully, their poisonous influence can be destroyed and you can regain a culture of positivity and trust.  Bt you have to do the hard yards once that poison is already inside your business. 1. Tell The Truth Toxic leaders thrive when no one tells the truth, but…  Read more

The True Value of Networking

There are all kinds of groups dedicated to networking. Some are highly structured with performance requirements with exclusive membership. Others are free form, come as you please and no charge. Networking can be a total mixed bag. Not every group is right for every kind of business, and trust me, I have tried so bloody many. You will find that some groups may simply not have connections in the market…  Read more

Are you ready for Single Touch Payroll? Single touch WHAT??

Do you have under 19 employees? Then you need to be ready for Single Touch Payroll when it comes into play from 1 July 2019. Single touch what I hear you ask!! By now you may have heard the buzz around Single Touch Payroll. It’s a pretty big deal for any business that has employees. So…what do you need to know and how does it affect you? Keep reading to…  Read more

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